Link1 Pvt Ltd Jobs October 2019

October 8, 2019 admin

Link1 Pvt Ltd Jobs October 2019:

Position: Manager Customer Support & Service Quality
Qualification: Minimum Bachelors (4-year program) or master’s degree
Location: Karachi
Experience: 6-8 years of experience in client services

Job Description:

Ensure delivery of highest standards of customer service
Manage the team to ensure all complaints and escalations are handled
Interact with Operation support teams to plan and achieve needed resourcing and training plans
Achieve the CSAT (Customer Satisfaction) targets and efficiency objectives
Achieve key operation results and KPIs for both qualitative and efficiency matrix
Work towards continuous improvement at performance through extensive analysis and action planning
Coach team members to improve their overall performance and identify the area of improvement
Define, develop and deploy Service Quality Model & quality assurance strategy.

Job Requirements:

Emotional Resilience
Self-reflecting and open to feedback
Self-Starter and able to work independently

Please send your resumes at [email protected] specifying the position in the subject header.

Position: Assistant General Manager – IT Ops & Infrastructure
Qualification: Masters in (CS / IT / Computer Engineering)
Location: Karachi
Experience: 10-12 years of experience in IT service industry

Job Description:

Supervise systems, infrastructure, DBMS and communications network.
Design, establish and maintain a network infra for local and wide area connectivity and remote access.
Participate in vendor contract negotiations for all new computer equipment & software purchased for the organization.
Manage the day-to-day operations of the IT including directing staff, who support administrative computing, networking, user services, telecommunications and other functions.
Assess and anticipate technology projects and recommend needful.
Establish the strategic and tactical goals, policies, and procedures for the information technology department.
Work with project managers to ensure optimum allocation and utilization of technology resources.

Job Requirements:

Strategic planning & Budget making
Documentation building, interpersonal and team management skills

Please send your resumes at [email protected] specifying the position in the subject header.

Position: Assistant General Manager – Quality Assurance
Qualification: Bachelors (4 Years) or master’s IT
Location: Karachi
Experience: 10-12 years of professional experience

Job Description:

Oversee and ensure smooth services of 1LINK test environment
Devise automated QA strategy and ensure its alignment with business
Define/ monitor IT performance measures
Provide technical support to member banks and third-party service providers
Formulate SOPs and quality measures to streamline core business processes
Resolve unusually complex or cross technology incidents
Proactively and reactively look for solutions to prevent problems from occurring in technology area
Analysis of business process workflow within specific systems and make recommendations improvement

Job Requirements:

Strong working knowledge of payment switches, web services – SOAP/REST APIs, TLS/SSL encryption
Strong working knowledge of ISO8583 and its variants
Having Global Payment Schemes certification (VISA, MasterCard, China Union Pay, JCB)
Working knowledge of tools like Selenium, JMeter
Strong scripting knowledge in any language like Python/Perl/etc.
Strong SQL query writing

Please send your resumes at [email protected] specifying the position in the subject header.