1LINK Pvt Limited Jobs Jr Officer / Officer / Associate Service Quality:
Job Title/Grade: Jr. Officer / Officer / Associate Service Quality
Department: Special Projects
Qualification: Bachelors (Minimum)
Experience: 1 – 4 years of experience
Reports to: Manager Administration & Service Quality
- Identify and communicate the need for change
- Business process re-engineering: Understand and document the current working process in detail (review, document and assess critical business processes)
- Identify opportunities for improvement that positively impact up-stream and down-stream business partners.
- Assist in preparation of Service Quality Manual for 1LINK
- Review & update/modify existing and to prepare new inter-department Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs)
- Assist in creating the Service Quality culture between the departments and provide training for the improvement
- Prepare reports and dashboard for management review.
- Assist in execution of Operational Excellence framework – through implementation of Kaizen/TQM/Servqual/Six Sigma/any other tool, as directed by the Management
- Good communication, interpersonal, technical and team management skills.
Email resumes at [email protected] specifying the Job title in the subject header.