1LINK Pvt Limited Jobs Jr Officer / Officer / Associate Service Quality

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1LINK Pvt Limited Jobs Jr Officer / Officer / Associate Service Quality:

Job Title/Grade: Jr. Officer / Officer / Associate Service Quality
Department: Special Projects
Qualification: Bachelors (Minimum)
Location: Karachi
Experience: 1 – 4 years of experience
Reports to: Manager Administration & Service Quality

Main Responsibilities:

  • Identify and communicate the need for change
  • Business process re-engineering: Understand and document the current working process in detail (review, document and assess critical business processes)
  • Identify opportunities for improvement that positively impact up-stream and down-stream business partners.
  • Assist in preparation of Service Quality Manual for 1LINK
  • Review & update/modify existing and to prepare new inter-department Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs)
  • Assist in creating the Service Quality culture between the departments and provide training for the improvement
  • Prepare reports and dashboard for management review.
  • Assist in execution of Operational Excellence framework – through implementation of Kaizen/TQM/Servqual/Six Sigma/any other tool, as directed by the Management

Job Requirements:

  • Good communication, interpersonal, technical and team management skills.

Email resumes at [email protected] specifying the Job title in the subject header.

1LINK Pvt Limited Jobs Jr Officer / Officer / Associate Service Quality

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