M&P Express Logistics (Pvt) Ltd Jobs Customer Care Executive
M&P Express Logistics (Pvt) Ltd Jobs Customer Care Executive:
Organization: M&P Express Logistics (Pvt) Ltd
CAREER OPPORTUNITY
M&P Express Logistics (Pvt.) Ltd.
On Time, Every Time, I, We & M&P
Customer Care Executive
Karachi
The position will be responsible to interact with customers to provide and process information in response to inquiries, concerns, and requests about queries and services.
Roles & Responsibilities
- Initiate outbound calls to prospect, consignee for verification of undelivered reasons.
- Effectively communicate the reasons for the failure of delivery, and ask for the next action item.
- Listen, actively to consignee needs, address, inquiries, and provide appropriate solutions, ensuring their satisfaction.
- Accurately record and update information, call outcomes, and other relevant data in the company system.
- Track report on call matrices, including all volumes, other key performance indicators to assess and improve outbound calling strategies.
Qualification: Graduate and/or Masters
Experience: 1 – 2 years
Age: 26 to 28 years
Interested candidates meeting the above criteria can share their resumes at [email protected] by mentioning position (Customer Care Executive – KHI) in the subject line, latest by 20th Oct 2024.
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