Mobilink Jobs Contact Center
Mobilink Jobs Contact Center: Mobilink is seeking for hard working, self motivated, professionals, determined, dynamic and well disciplined staff for different vacant positions such as following.Kindly read carefully and apply in appropriate vacancies accordingly.
Industry: Telecommunication/ISP
Total Position:1
Job Type: Full Time/Permanent ( First Shift (Day) )
Job Location: Lahore
Gender: No Preference
Minimum Education: Bachelors
Degree Title: Hold at least a Bachelor’s degree.
Career Level: Entry Level
Minimum Experience: Fresh(Fresh graduates or individuals with up to 1 year of relevant experience should apply.)
Apply By: Aug 2, 2016
The Ideal Candidate Should:
- Hold at least a Bachelors degree.
- Fresh graduates or individuals with up to 1 year of relevant experience should apply.
Job Description
- Provide the highest quality of service to customers over the phone with a positive attitude within the defined SOPs of the company
- Keep abreast with the latest information w.r.t the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently
- Ensure strict compliance with New Sales Activation/ MNP SOP
- Provide feedback to the Team Leader on issues and challenges w.r.t his/her job and suggest solutions
- Actively work towards the achievement of daily quantitative targets
- Adhere to the the company business code of conduct, corporate policies, guidelines, and statutory requirements
- Regular attend Team Meetings and other learning initiatives.
- Coordinate and follow-up with multiple stake holders for the resolution of customers problems
- Prepare product or service reports by collecting and analyzing customer information.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Essential Skills
- Excellent written and oral communication
- Good interpersonal skills
- Proficiency in MS Office Suite Apply Now
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