GfK Pakistan Jobs Customer Solution Expert

December 31, 2023 admin

GfK Pakistan Jobs Customer Solution Expert

Position: Customer Solution Expert

We Show The World What People Want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world’s leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we’ll equip you to take your future into your own hands and play a leading role in our story.

Job Description: Customer Solution Expert (CSE) provides business solutions and guidance in response to customer requirements. CSE works closely with product, sales, development and customer success team in understanding customer requirements, designing/presenting business solutions and planning implementation with product/development team collaboration.

Job Description

Conducting client discovery calls with sales representatives
Strategizing with the sales and product management team to create customized solutions
Supporting sales team on their day-to-day questions asked by existing or prospecting customers
Taking complex customers’ requirements and propose solutions/options on design . Present solutions to product and sales team
Developing relationships and maintaining customer relations during pre-sales phase and project delivery for existing customers
Work with product team to assist in prioritizing existing customers features/requirements development
Work with customer success team to assist on existing customers critical deliverables
Work with sales team to understand the needs of prospects during pre-sales cycles and assist in designing and presenting solutions
Assist customer success team to ensure day-to-day issues are addressed
Record, maintain and monitor project activities for existing customers. Also monitor activities required for prospecting customer solution
Participate, present and assist customers in webinars, trainings and GfK Etilize product demonstration/capabilities
Maintain records in Salesforce, Agile and other JIRA platforms

Required Skills

Excellent communication skills both written and verbal in English
Big picture solution mind-set and creative in delivering message across related to products/services or solution
Ability to communicate independently with North American sales team/customers and present ideas in simple yet user friendly form
Fair knowledge of databases, queries and API models.
Databases SQL Query Language
API models that involve data exchange through REST and SOAP protocols
Product information file formats such as CSV, XML and JSON
Excellent knowledge in MS Office especially in MS Excel, Power Point and Word. Able to draw charts, pivots and use macros/formulas in MS Excel
Good skills to draw schematics/diagrams to present complex processes and solution
Good project management skills
Familiarity of organizational processes, SKU lifecycle, production workflow
Understanding of content delivery models
Understanding of e-Commerce business model