Fly Jinnah Jobs August 2025

Fly Jinnah Jobs August 2025

Organization: Fly Jinnah

Position: Customer Services Manager

Job Purpose
To manage, monitor and review Fly Jinnah daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow in line with Company’s policies and regulatory requirements. Also, to establish effective business relations with civil aviation and governmental authorities as well as GHAs and GSAs to facilitate daily operations and achieve best results with least costs.

Key Result Responsibilities
Acts as the focal point in the respective station for all matters related to Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Fly Jinnah policies and procedures laid down in the stations’ operation manual.
Ensures current editions/revisions of policies, procedures, manuals, circulars, forms, and rates are all communicated to relative offices and personnel and that all staff have the required, valid training certification as directed by Head Office.
Coordinates with Flight Operations on the operational plan, ensures proper briefings/debriefings, ramp, check-in, safety, security, and other matters are being handled in accordance with operational procedures. Identifies delay reasons and works closely with all necessary parties to resolve them.
Liaises with line manager, Flight Operations, MCC and all necessary parties to manage AOG, emergencies, technical delays, disruption, diversions and service recovery.
Establishes effective relationships with local authorities, GHAs, Suppliers and Vendors to ensure the station’s operational efficiency and sound financial management; protects the financial interest and corporate image of Fly Jinnah at all times.
Partners with Commercial Manager to ensure adherence of stations/departments to respective legislations and regulatory requirements of the General/Local Civil Aviation Authority, Security, Immigration, and Customs departments.
Key Result Responsibilities – Continued
Guides and supports the respective personnel in critical complex situations related to laws and diversions, such as coordination for customs and immigration clearance.
Monitors the Ground Handling Agents, Ground Security Agents, Vendors and other Suppliers Service Level Agreements. This includes: performance, payments, meetings, communication, etc. Liaises with Commercial Manager and Head Office on SLA
Utilizes reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement. Oversees and monitors the baggage handling system and resolves related or any other customer complaints.
Supports QA/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely response to statuary requirements and findings.
Participates in local Safety or Security exercises (table-top, mock incidents etc.) where applicable; ensures Safety Incidents (including DG incidents) are reported to headquarters and local authorities.
Partners with Head Office to monitor and audit the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; encourages the airport teams to meet/exceed targets and provide excellent services.
Provides Management with timely, comprehensive reporting on station’s overall performance using the approved formats, this includes Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
Ensures that persons representing the company (Air Arabia staff, Ground or Security handling Staff etc.) are appropriately groomed and behaving in a fitting manner.
Performs any other duties or additional responsibilities as advised by the Line Manager.

Qualifications (Academic, training, languages)
Bachelor degree in Management/Statistics/Finance/IT or equivalent from a recognized university, alternately a diploma in a related field combined with necessary experience.
Basic Airport safety and security procedures and regulations trainings are a must.
“IATA Dangerous Goods Regulations”, “Passenger Handling”, and “Ground Operations Procedures” trainings or certificates are a must for this role.
Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
Proficient in “Passenger Handling System” and “Departure Control System” (DCS)
Proficient in Microsoft Office suite, Internet, Web Search.
Very good written and verbal communication skills, Technical reports writing, presentations, etc.
Very good in English Language, Arabic Language may be conditional for certain regions.

Work Experience
6+ years of relevant working experience in Airlines/Aviation/GHA industry, 4 of which at least in Ground Handling Operations for multi-national mid-sized company.
Must have a minimum of 3 years of experience as “Airport/Station Manager” leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies’ rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc. Expert in one or more of the following: Cargo, Ramp, Dispatch, DGR, and Load Control.
Strong knowledge, ties and relationships in Aviation Industry and Markets; to build credibility quickly. Experienced in monitoring contracts and service level agreements (SLAs).
Capable of implementing policies, procedures, and manuals in line with standards and regulations. Relative commercial background and understanding of P&L accounting. Product knowledge, high capability of understanding market needs and trends.
Exposure to QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
Hands on recruitment, schedules, rosters, and shift-pattern manpower allocation. Composed, self-confident and focused, committed to efficiency and successful safe results.
Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions. Possesses effective persuasive, negotiation, problem solving and decision making skills. Dynamic with exceptional work habits; high accuracy and attention to both results and details.
Employs technical expertise and interpersonal relations to support company’s objectives. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Location: Islamabad Apply

Position: A320 First Officer

Job Purpose

To conduct assigned flights in accordance with the detailed provisions of Company Operational Manual and in compliance with the CAA related regulations. He/she must ensure ultimate safety, security, and efficiency are achieved throughout all operated flights; supports and guides the flight/cabin crew, handle emergencies and ad-hoc scenarios effectively, and takes control over the flight to ensure successful performance and positive corporate image.

Flies the aircrafts from one destination to another in accordance with the given schedules and approved flight plans; carries his/her duties and acts as the ultimate responsible for the aircraft during the assigned flights taking into account the following key factors, in order of priority: Safety, Efficiency & Passenger comfort

Experience, Qualifications and Requirements

Minimum of 750 flying hours on A320 Family. ATPL is preferred.

Valid licenses, valid 1 medical and Valid IR

Valid English Language Proficiency (ELP) certification. Above level 4

Appropriate CPL/ATPL (preferred) License.

He/she must pass the technical, psychometric, Medical Fitness check-up assessments for Pilots as per Company/CAA standards.

Training in safety and emergency response is essential – a formal qualification is an advantage.

Basic Airport, security procedures and regulations training is an advantage.

Crew Resources Management Training is considered an advantage.

IATA principles & standards relating to security is an advantage.

Proficient in Aircraft systems, proficient in Microsoft Office, Internet and Web Search.

Very good in English – written and verbal communication, Technical reports writing, presentations, etc.

Experience with low cost airline is highly desirable but not mandatory.

Location: Karachi, Islamabad, Lahore Apply

Fly Jinnah Jobs August 2025