Banks

Citi Bank Pakistan Jobs Client Service Officer



Citi Bank Pakistan Jobs Client Service Officer

Job description

  • Handle all Customer inquiries received via calls/emails and have a closure to all inquiries as per defined standards.
  • Ensure 100% logging of all Client interactions on Service Tracking and Report System, an automated query login system.
  • Provide back-up coverage to CitiService Head and assist team members when the volumes are significant.
  • Develop relationships with Platinum, Premium, Preferred clients and ensure continuous engagement to defend existing client mandates and help grow the business where potentially possible.
  • Act as a โ€œSingle Point of Contactโ€ for external ICG Clients for all their queries/ banking needs and ensure seamless service delivery while consistently and constantly improving the customersโ€™ experience with the bank.
  • Coordinate satisfaction surveys and take appropriate action based on feedback provided by Customer.
  • Communicate Clients regarding outages, product updates, institutional and regulatory requirements.
  • Proactively monitor ICG client issues to ensure timely resolution and address escalations. Proactively call customer and check if there are pending / open issues that require resolution.
  • Participate in clients calls, organize Client roundtables to discuss common issues, trends & developments.
  • Carry out root cause analysis to identify trends in client activity: top inquiry types; most frequent inquirers; assess training needs; areas for automation and self-service.
  • Effectively implement Global/Regional directives Eg; drive campaign to reduce/eliminate MIFT by converting Clients to CitiDirect.
  • Initiate projects to reduce queries through automation & selling self-service model. Eg; Rollout of e-statements, e-swift, AFRD, ITC, Payment Advisor and Payment Flow Manager to Clients.
  • Manage CitiService team at all required levels consisting of training/development, meeting service standards, process improvement and delivery, capacity planning and project work.
  • Monitor and enhance teamโ€™s productivity/ performance using metrics management and call monitoring tools.
  • Perform & Review MIFT call backs & Supplemental Validation in line with MIFT policy and ensure clean audit reviews for the unit.

An added advantage would be given to applicants who can/with:

  • Proactively offer feedback to CitiService Head and product teams on updating features in existing / new product offerings & marketing new commercial projects at local level.
  • Providing necessary support in building the business, deepening relationships and increasing share of wallet through cross-selling of various GTS products.

Qualifications

  • 4 years plus banking experience
  • Great communication
  • Bachelorโ€™s degree or higher

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.



Valuing Diversity
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success. Apply

Citi is an Equal Opportunities Employer.

Citi Bank Pakistan Jobs Client Service Officer

Register & Apply Online



Instagram Follow Facebook Like PageLinkedIn Follow


Jobs By Cities

Jobs By Field


Jobs By Organization


Recent Jobs

PPSC Punjab Public Service Commission Jobs May 2025
Dubai Islamic Bank Pakistan Jobs May 2025
Al Baraka Bank Summer Internship Program 2025
Muller & Phipps Pakistan (Pvt) Ltd Jobs May 2025
Foundation University Islamabad Jobs May 2025
Dari Mooch Jobs May 2025
Haleeb Foods Limited Jobs Territory Sales Executive
Colgate Pamolive Pakistan Jobs QA Lead
Defence Housing Authority DHA Karachi Jobs Quarter Master
JS Bank Jobs Relationship Managers
MCB Bank Limited Jobs Sr Relationship Manager Corp/Comm
Fasal Pay Jobs Field Operations Executive
Dawn Bread Corporation Limited Jobs Assistant Manager Account Payables
Mirpurkhas Sugar Mills Limited Jobs Officer Information Technology
Dairyland Pvt Ltd Jobs AM Export Marketing
Leather Galleria Jobs Retail Operations Manager
Procon Engineering Pvt Ltd Jobs Industrial Electrician
OLP Financial Services Pakistan Limited Jobs Oracle APEX Developer
Herbion Naturals Jobs Assistant Manager Legal Affairs
Weaves Corporation Limited Jobs Restaurant Assistant Manager
Tata Pakistan Jobs Head of Information Technology
Nizam Canvas Jobs AM / DM Logistics
Rupali Polyester Limited Jobs Manager HR
Bestway Consultancy Jobs May 2025
Suno Tv Internship May 2025
Faysal Funds Jobs Wealth Manager / Sr Wealth Manager & Team Lead
Atlas Asset Management Jobs Assistant Manager Sales
Prime Pakistan Limited Jobs Shift Supervisor
Fast Cables Jobs Area Sales Manager
Greaves Pakistan (Private) Limited Jobs Senior Draughtsman
whatsappgroup