Mobilink Microfinance Bank Limited Jobs March 2025

March 23, 2025 admin

Mobilink Microfinance Bank Ltd Jobs March 2025

Organization: Mobilink Microfinance Bank Ltd

Position: Complaint Management Officer

What is Complaint Management Officer – MMBL?

The Complaint Management Officer is responsible for handling customer complaints and inquiries efficiently and effectively. This role involves investigating complaints, liaising with various departments to resolve issues, and providing feedback to improve service delivery. The officer ensures that all complaints are documented, monitored, and resolved in a timely manner while adhering to company policies and procedures.

What Complaint Management Officer – MMBL does?

Receive and log customer complaints from various channels (phone, email, in-person).
Investigate and analyze complaints to determine root causes and appropriate solutions.
Communicate with customers to acknowledge their concerns, keep them updated on the progress of their complaints, and inform them of resolutions.
Collaborate with other departments to address systemic issues affecting customer satisfaction.
Prepare reports on complaint trends and recommend improvements based on findings.
Maintain a comprehensive database of complaints and resolutions to track success and identify areas for improvement.
Train staff in effective complaint handling and customer service practices.
To report complaints data to the management.
Recommending a comprehensive Customer Care Program to promote a service culture at the branch level.

What are we looking for and what does it require to be Complaint Management Officer – MMBL?

Hold a Bachelor’s degree from a reputable Institution, however MBA will be preferable.
Have a minimum of 2 years’ experience of working in the banking industry.
Skilled in customer service & complaint handling
Thorough understanding of compliance and regulatory requirements for bank

Job Locations: Head Office Apply

Position: General Banking Officer

What is General Banking Officer – MMBL?

A General Banking Officer is responsible for providing efficient customer service and handling various banking operations at the branch level. They handle account opening, manage customer queries, and process non-financial transactions accurately. They also assist in maintaining fixed assets inventory, security stationary, and administrative support. Additionally, they handle customer complaints, refer customers to appropriate services, and ensure compliance with banking regulations and procedure

What General Banking Officer – MMBL does?

Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.
General Banking Officer is required to work in all operations segments of the branches as an inputter/maker level. Handle account opening and its related processes & operations including but not limited to dormancy marking/removal, stop payments marking/revoking, account closures, SOA issuance, loan account opening and closing, deceased marking/removal, Level Migration etc. of Core and Jazz Cash Customers Participate in Gold Loan assessments.
Preparation of deceased customer cases refund and maintaining record, Manage customer queries in efficient manner. Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
Perform all types of Non-Financial transactions with accuracy as per SOP. Guide walk in customers properly and cross sell banks products. Prepare all types of reports for further submission to CSM and Head Office.
Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register. Be the custodian, along with the other officer, of all types of security stationary and its balancing Be the owner of the administrative support of branch in liaison with CSM/BM Handle customer complaints, provide appropriate solutions and alternatives within TAT.
Responsible for preparing and maintaining of all types of register/record up to date. Reviewing of all type of Sundry and Suspense accounts for their reconciliation. Scanning and uploading of SS cards on daily basis. Inputting of Clearing instruments and there return marking, Refer customers to appropriate banking services and representatives, issuance/Destruction of cheque books, Bankers Cheques and TDR, and there balancing.
Custodian of received cheque books/ ATM cards and there delivery/maintenance as per SOP to work as backup of Teller, Ensure accuracy of Cash sorting as per SBP Clean notes policy. Processing Cash Deposits and withdrawals (Ensuring regulations as described in Ops Manual) Identifying and reporting Counterfeited Notes. Accurately processing all Cheque deposits (all outward clearing instruments). Ensure Exchanging Cash between Tellers in case of more than one teller.
Ensuring Cash Transfer from till to Vault and vice versa at Start of Day and End of the Day, respectively. Ensure to perform all FT’s, TT’s and clearing entries with accuracy. Ensure balancing cash at the end of day (Physical Cash with system T24). Maintenance of Cash Balancing register & preparation of Teller Daily Cash Record; SBP Sheet; Vault Position, Average Sheet & other Cash related reports. Be the Custodian of allocated Keys and Stamps. Any other responsibility assigned by LM.

What are we looking for and what does it require to be General Banking Officer – MMBL?