United Bank Ltd UBL Jobs Head Operations Management and Service Planning
United Bank Ltd UBL Jobs Head Operations Management and Service Planning:
UBL United Bank Ltd is hiring for their Head – Operations Management and Service Planning position in Contact Center at the Karachi office.
If you have 10+ years of experience along with a Master’s degree from an HEC-recognized institution and are ready to lead a team to manage the Contact Center and customer Care Operations, Quality Assurance, and Administration – you’re the right fit for us!
Job Title: Head Operations Management & Service Planning
Total Position: 1
Job Type: Permanent
Job Location: Karachi
Minimum Education: Masters
Minimum Experience: Above 10 Year
Apply By: 27-NOV-23
Eligibility Criteria:
- Master’s Degree in the relevant field from any HEC recognized Institute
- Minimum 10 years’ experience is required in this capacity
- Excellent interpersonal, communication and leadership skills
- Strong Cross-functional relation building skills
- Must have a clear understanding & complete knowledge of regulatory guidelines, process management, and quality assurance skills
- Must have strong decision making skills
Key Responsibilities:
- Lead capacity planning activities by ensuring delivery against operational requirements of contact center
- Support data analysis and presents insights to key stakeholders to take informed decisions for change management considerations
- Help develop policies, strategic plans, frameworks, methodologies and procedures to blend risk management, compliance, and performance monitoring
- Ensure the continuity of routine activities, and secure optimal risk-adjusted return through review and risk mapping. Controls include ID sharing, Data leakage, masking of information and securing customer PII, also ensuring BCP/BIA for entire department
- Carry out comprehensive and detailed audit and reviews through an examination of the management controls within Contact Center & Customer Care by gathering and evaluating evidences for safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization goals and objectives
- Play pivotal role in establishing guidelines and rules for efficient human resource recruitment and development
- Develop and maintain effective communications to ensure employees have knowledge of training and new/updated product information
- Manage vendor, inventory, requisitions, record items/billings and controls
- Ensure effective controls by keeping strong vigilance, Capital Exp. bills processing, recording & procurements to keep vigilance on Capital Exp. Budgeting under different heads
- Work closely with all internal stakeholders to establish quality requirements and customer expectations
Last date to apply: 27th November 2023.
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