Khushhali Microfinance Bank Limited Jobs July 2025

Khushhali Microfinance Bank Limited Jobs July 2025:

Organization: Khushhali Microfinance Bank Limited

Khushhali Microfinance Bank Limited is looking for Assistant Manager Digital Development (Android)

Email your resumes at: Careers@kb.com.pk
Mention position title in subject.

Please note it’s a full time position based at our Corporate Office, Gulberg Greens, Islamabad.

Who are we looking for?

• Bachelors in IT/ Engineering/ Computer Science from a reputed HEC-recognized university/institution or equivalent degree from any reputed foreign university/institution.
• 4+ years of hands-on Android development experience.
• Proficiency in Kotlin and Java.
• Strong knowledge of Android SDK, Jetpack components, and architectural patterns (e.g., MVVM, MVP, or Clean Architecture).

Key Responsibilities:

Android Mobile Application Development:

• Design, build, and maintain advanced, scalable, and user-friendly Android applications.
• Ensure the best possible performance, quality, and responsiveness of the applications.

Technical Leadership:

• Collaborate with cross-functional teams to define, design, and ship new features.
• Review code for quality assurance and ensure adherence to development standards.
• Provide technical mentorship to junior developers.

Architecture & Design:

• Contribute to architectural decisions for mobile platforms, ensuring scalability and security.
• Identify and implement best practices, design patterns, and emerging technologies.

Testing & Debugging:

• Conduct unit testing and debugging to optimize app performance.
• Continuously monitor and fix bugs to ensure seamless user experiences.

Collaboration & Documentation:

• Work closely with Product Managers, UI/UX Designers, and Backend Engineers.
• Document development processes, coding guidelines, and app functionality.

R&D:

• Stay updated with the latest Android technologies and industry trends.
• Evaluate and recommend new tools, libraries, and frameworks.

Khushhali Microfinance Bank Limited is looking for Senior Complaint Handling Officer.

Email your resumes at: Careers@kb.com.pk
Mention position title in subject.

Please note it’s a full time position based at our Corporate Office, Gulberg Greens, Islamabad.

Who are we looking for?

· Master’s Degree in Finance/Economics/Commerce from a recognized institution.
· 2-3 years of experience in financial environment. Exposure of Banking Operations will be an added advantage.

Key Responsibilities:

1. Complaint Handling:
   · Ensure complaints are handled in a fair and speedy manner taking into account the criteria of Transparency, Accessibility and Effectiveness.
   · Ensure complaints are handled in compliance according to the Complaints Handling Policy & Procedures and ensure coordination/follow up with all departments for resolution of complaints based on State Bank’s regulations.
   · Determine root causes of recurring complaints and formulate improvements to mitigate them.
2. Complaint Handling Database, Customer Communication & Record Keeping:
   · Maintain complaint data base on daily basis and prepare periodic reports for onward submission to the management and State Bank after the review of line Manager.
   · Ensure that 100% customers are informed regarding status of their complaints on timely basis as defined by State Bank of Pakistan (SBP).
   · Ensure complete documentation of customer complaints.
3. Complaints Resolution Satisfaction:
   · Ensure at-least 90% of the complaints handled by Complaint Handling Officer are resolved within the turnaround time.
   · To ensure regular follow ups and escalation with concern units regarding complaints which exceed their specified turnaround time.
   · Take customer feedback, analyze and provide management with a better service solution or an alternate.
4. Complaints logged through other channels:
   · Ensure to collate and maintain database on monthly basis for all complaints logged through other channels including branches, area office, regional office, State Bank of Pakistan and other governing bodies.
   · Preparation and submission of monthly comprehensive report for all complaints on monthly basis reflecting different aspects including nature of complaints, recurring complaints, exceeding turnaround time., internal & external frauds, complaints against specific service or product, etc.

Khushhali Microfinance Bank Limited Jobs July 2025