Jobs in Karachi

Foodpanda Pakistan Jobs Lead โ€“ Live Chat



Foodpanda Pakistan Jobs Lead โ€“ Live Chat

Company: Foodpanda
Position: Lead โ€“ Live Chat
Department: Operations
Location: Karachi
Weโ€™re looking for energetic individuals responsible for providing quality and efficient Customer Service to Foodpandaโ€™s guests through the daily management of a team of Associates.

Responsibilities:

  • To manage day to day operation of the contact center.
  • To initiate and manage weekly 1:1, team huddles and team meetings effectively.
  • To manage resources, planning and implementing contact center strategies effectively.
  • Ability to motivate and coach associates/Shift Leads.
  • Leading a team in handling Customer Service.
  • Ensuring all tickets are solved within SLAs.
  • Familiar with Zopim and Zendesk.

Requirements:

  • Minimum of 2 years working experience in a leadership position.
  • Good communication and problem solving skills.
  • Proficient in English both oral and written.
  • Experience in managing a team of 15-20 headcounts.
  • Experience in reporting using Microsoft Excel or Google Sheet is an added advantage.
  • Able to work on shifts, weekends and Public holidays.
  • Willing to take on additional tasks assigned.
  • Reliable, punctual and motivated.

How to Apply Send CVs at โ€œsaman.zehra@foodpanda.pkโ€ mentioning โ€œLead โ€“ Live Chatโ€ in subject line



Foodpanda Pakistan Jobs Lead โ€“ Live Chat

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