BankIslami Pakistan Jobs November 2018: BankIslami Pakistan is urgently looking for Phone Banking Officers (both inbound & outbound)
Job level: Base Level
Experience: 0 to 1 year
Education: Minimum Intermediate, preferably Graduate
Excellent career opportunity for fresh candidates in terms of both learning & growth.
Interested candidates may apply at “[email protected]” cc: “[email protected]” while subject of the email shall read “Phone Banking Officer”
BankIslami is urgently looking for Service Quality Analyst
No. of Positions: Multiple
Location: Karachi, Lahore, Islamabad
Position Responsibilities: Ensuring the stability and consistency in the service level by managing and tracking the service performance of service partners as per Service Level Agreements (SLA) by:
- Comparing service performance and quality of service delivery with the benchmarks.
- To work with managers, project leaders and functional teams for identification, selection and completion of the service indicators and implementing the same at all levels.
- Assist in developing the Internal Service Measures of the departments.
- Root cause analysis of various issues affecting the qualitative performance of the departments.
- Ensure effective monitoring of key process drivers and recommend actions to remove the loopholes and designate appropriate measurements to track future problems.
- A continuous effort to improve the service delivery channels so that the efficiency and effectiveness can be maximized.
Candidates having 3-5 years of Experience in Service Quality and are minimum graduate can apply at “[email protected]” while the subject of the email shall read ” Service Quality Analyst”