BankIslami Pakistan Jobs November 2018

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BankIslami Pakistan Jobs November 2018: BankIslami Pakistan is urgently looking for Phone Banking Officers (both inbound & outbound)

Positions: Multiple
Location: Karachi
Job level: Base Level
Experience: 0 to 1 year
Education: Minimum Intermediate, preferably Graduate
Excellent career opportunity for fresh candidates in terms of both learning & growth.
Interested candidates may apply at [email protected] cc: [email protected] while subject of the email shall read “Phone Banking Officer”

BankIslami is urgently looking for Service Quality Analyst

No. of Positions: Multiple
Location: Karachi, Lahore, Islamabad

Position Responsibilities: Ensuring the stability and consistency in the service level by managing and tracking the service performance of service partners as per Service Level Agreements (SLA) by:

  • Comparing service performance and quality of service delivery with the benchmarks.
  • To work with managers, project leaders and functional teams for identification, selection and completion of the service indicators and implementing the same at all levels.
  • Assist in developing the Internal Service Measures of the departments.
  • Root cause analysis of various issues affecting the qualitative performance of the departments.
  • Ensure effective monitoring of key process drivers and recommend actions to remove the loopholes and designate appropriate measurements to track future problems.
  • A continuous effort to improve the service delivery channels so that the efficiency and effectiveness can be maximized.

Candidates having 3-5 years of Experience in Service Quality and are minimum graduate can apply at “[email protected]” while the subject of the email shall read ” Service Quality Analyst”

BankIslami Pakistan Jobs November 2018

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