The City School Jobs Customer Service Representative
The City School Jobs Customer Service Representative:
The City School Jobs Customer Service Representative:
Organization: The City School
The City School is seeking a skilled professional to join our team as Customer Service Representative at The City School Head Office, Lahore.
WE ARE HIRING
Location: Lahore, Pakistan
POSITION : Customer Service Representative
QUALIFICATION : Minimum Bachelor’s degree in Business Studies or a relevant field
EXPERIENCE: At least 1 year of experience in customer service, call centre or BPO
KEY RESPONSIBILITIES
- Handle inbound calls on the UAN, and respond to customer emails and WhatsApp chats promptly.
- Provide first call resolution wherever possible.
- Make outbound calls for assigned tasks, such as withdrawals, follow ups and dropped call callbacks.
- Generate tickets for the relevant teams and follow up until closure.
- Achieve individual KPIs, including quality, AHT, quiz scores and CSAT.
- Represent the City Connect platform professionally as a front line representative.
- Perform any other tasks assigned by management.
SKILLS
- Confident communicator and presenter.
- Positive, professional, collaborative and empathetic.
- Ability to work under pressure in a fast paced environment and meet service requirements.
- Strong team player.
- Punctual and disciplined.
- Basic knowledge of Microsoft Office.
- Experience with ticketing systems is preferred.
- Experience in the education sector is an added advantage.
Apply Now (QR Code available in the image)
Interested candidates are invited to apply through the link below or scan the QR code on the post to access the job portal.
Apply Now: Apply Online
Application Deadline: 15 October 2026
The City School Jobs Customer Service Representative
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