Pak Elektron Limited PEL Jobs After Sales Service Manager
Pak Elektron Limited PEL Jobs After Sales Service Manager:
Organization: Pak Elektron Limited PEL
We’re Hiring | After Sales Service Manager – Sialkot
Are you passionate about service excellence, customer satisfaction, and leading high-performing technical teams?
Pak Elektron Limited (PEL) is looking for a proactive and customer-focused After Sales Service Manager to lead our Sialkot Service Center and drive operational excellence across after-sales service operations.
- Location: Service Center Sialkot
- Department: After Sales Service (PEL Service Center)
Pak Elektron Limited (PEL) is looking for a proactive, technically sound, and customer-focused After Sales Service Manager to lead our Service Center operations in Sialkot.
If you have hands-on experience in after-sales service, customer complaint management, service operations, and team leadership, this is an opportunity to take ownership of service performance and deliver an exceptional customer experience.
Key Responsibilities
- Manage end-to-end Service Center Operations
- Ensure timely resolution of customer complaints & service requests
- Lead and monitor technicians/service teams for productivity and service quality
- Track key service KPIs, turnaround time and customer satisfaction
- Coordinate spare parts availability and service requirements
- Ensure compliance with service SOPs and quality standards
- Analyze recurring complaints and support corrective actions
- Drive continuous improvement in after-sales service experience
Candidate Profile
- Qualification: BSc Mechanical Engineering / B-Tech (Hons)
- Experience: 3–5 years of relevant experience in after-sales service, service center operations, customer complaints handling and team leadership.
- Industry Preference: Home Appliances / Consumer Electronics, Automotive, HVAC or other service-driven industries will be preferred.
Key Competencies
- After-Sales Service
- Service Operations
- Customer Complaint Management
- Team Leadership
- Technical Coordination
- KPI Management
- Customer Experience
- Problem Solving
Why Join PEL?
- Be part of a leading home appliances company
- Opportunity to lead and grow a high-performing service center team
- Work in a dynamic and supportive environment
- Contribute to customer satisfaction and service excellence
- Career growth and learning opportunities
APPLY NOW
- Email: [email protected]
- Subject Line: Mention “Service Manager – Sialkot” in the subject line.
Employment with PEL is subject to satisfactory background verification and due diligence.
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