The City School Jobs Customer Service Supervisor
The City School Jobs Customer Service Supervisor:
Organization: The City School
TheCitySchool is seeking a qualified and experienced professional for the position of Customer Service Supervisor at The City School, Head Office, Lahore.
Key Responsibilities:
- Manage the Customer Service Representatives team, support them in meeting operational requirements, and address queries from parents visiting the Head Office.
- Monitor agents’ activity, adherence, and absenteeism to maintain SLA compliance and answer-rate targets.
- Conduct random spot checks and weekly/monthly call audits to ensure quality and compliance.
- Perform ticket health checks through evaluations and spot checks to ensure adherence to established processes.
- Manage customer service portals, ensuring user access and functionality, and implement front-end changes in line with business requirements.
- Coordinate with Regional Customer Service Managers and campuses to resolve issues and identify areas for improvement.
- Prepare and share daily, weekly, and monthly reports with management to support analysis and decision-making.
- Coordinate with support teams, including IT, to ensure smooth customer service operations.
- Manage customer service data and provide ongoing analysis to drive continuous improvement.
Interested candidates are invited to apply by submitting their CV through the following:
Apply Online or
Email: [email protected]
Application Deadline: September 30, 2026
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