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Zong Jobs Executive System & Processes

Zong Jobs Executive System & Processes : Zong is the fastest growing telecom operator providing cutting edge digital technology to over 26 Million subscribers nationwide. Zong empowers people & businesses with ground-breaking communication and customer services.
Last Day to apply: 04th November, 2016

Location: Islamabad

Purpose of this job is to assist Manager System & Processes in developing policies & processes for post-paid as well as new systems development to ensure routine operations along with agreed SLAs.

Development & Re-engineering of Processes/Policies and Effective Communication:

  • Assist in developing and re-engineering standardized Post-Paid Operational Processes with focus on efficient execution for customers.
  • Ensuring continuous process improvement using efficient methodologies with the help of business process improvement tools
  • Developing Information Standardization approaches and ensuring availability of right information across all customers touch point by utilizing information management tools and techniques.
  • Review and develop SLA’s and TAT with other departments of organization for effective and efficient services
  • Ensuring information delivery channel follows effective mechanism that delivers relevant, consistent and useful information
  • Continuously work for the development & execution of new policies and processes in compliance with postpaid standards of the organization to provide good customer experience
  • Analyze the effectiveness of policies and procedures in place in all postpaid sections & identification of areas where new policies are required in order to ensure to greater efficiency of the business

Systems Developments, Operational Support and Automation:

  • Automation of Postpaid Processes and other activities to get extra output with minimum chances of error and reduce manual process/functionalities resulting in enhancing system performance for new and already deployed functionalities
  • To ensure operational support (System Hardware/Software)
  • Focus on Service channels to ensure effective utilization & revenue generation

Project Management:

  • Facilitating the change management process

Education:

  • MBA/BBA or equivalent from a well reputed institute

Experience:

  • 3 years of relevant experiance in postpaid domain with and exposure to developing system & processes in postpaid

Skills:

  • Must possess knowledge of telecom products
  • Excellent problem-solving and analytical skills
  • The candidate should have the ability or aptitude to perform complicated analysis like forecasting and regression
  • Ability to lead a large project with minimum supervision
  • Candidate needs to possess strong relational database knowledge
  • Business Process re-engineering (System Development)
  • Operational support (CRM, IPCC, Third party applications, Other BSS applications)
  • Special Projects /assignments Apply

Zong Jobs Executive System & Processes



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