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Voice Performance Executive – Telenor – Islamabad

BE Electrical /Telecom /Computer Engineering
Experience Required:     2-3 years

Key Responsibilities:    
-Extraction of daily data for performance monitoring, analysis and reporting
-Voice Service KPI reporting on daily/weekly/fortnightly/monthly/quarterly/annual and adhoc basis
-Maintaining the raw data extracted for various reports in a structured format
-Radio Voice Network KPI performance monitoring (CSSR, DCR, HOSR, TCH Blocking, SD Blocking, SD Drops, MPD, Availability) through statistical tools
-Voice Core Network KPI performance monitoring (CSR, LU SR, PSR, CPU Utilization, Clear Codes, Availability) through statistical tools
-Monitoring, reporting and analysing the LDI Performance, ngHLR performance and STPs
-BSS BHCA & traffic dimensioning monitoring, escalation of the BSCs reaching the traffic capacity to the concerned teams
-Monitoring of Ater Utilization, paging success rate, and escalation of low and high utilization cases to the concerned department
-Monitoring the BSS and Core level outages and impact analysis of outages/network issues
-Plan and carry out parameter test cases; benchmark them and provide feasibility for implementation
-Prepare the benchmark reports after major activities in the network
-Prepare the benchmark reports after major events e.g. Eid etc
-Identify the causes of degradation in voice services performance and escalate them to the concerned teams and follow-up till their resolution
-Periodic Audit of KPIs in the performance monitoring tool
-Validation of new KPIs created in network PM tool

Functional Skills/Knowledge Areas:    
-Should be a Team Player
-Should be able to handle heavy work load effectively
-Should be able to contribute towards the rectification of problems
-Delivering on time
-Taking initiatives to convert new ideas into feasible projects which improve voice network quality and eventually subscriber experience

Application Deadline:     19-Feb-2013

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