Ufone Jobs Floor Supervisor Contact Center

Ufone Jobs Floor Supervisor Contact Center: Ufone is looking for a  Floor Supervisor Contact Center to be based in Lahore. This position is responsible for handling team to provide outstanding customer service by interacting with internal and external customers, and to achieve assigned quantitative/qualitative individual & team performance targets as well as SLA KPI’s assigned by Ufone Management.

Job Responsibilities:

    • Ensure to meet targets assigned in the SQS on monthly and yearly bsis
    • Ensure availability to help staff; Presence on floor and readiness to help and smooth Shift Login / Log out while maintaining floor decorum; Follow up of issues & complaints
    • Counseling of assigned CCEs not meeting daily targets; Mentoring/coaching of staff with less quantity, quality & knowledge management scores; Counseling on fatal calls / invalid tickets / call monitoring / customer feedback
    • Support Floor Manager during shift for achieving call center targets
    • Support Floor Manager for ISO compliance and special assignments as and when assigned by line Manager

Designation Level:

  • Senior Executive

Reporting to:

  • Assistant Manager

Employment Type:

  • Permanent

Education (Qualification / Certifications)

  •  Bachelor’s degree from a reputable university – preferably Masters 

Years of Experience:

  • 3 years of experience with a call center of cellular service provider

Skills and Expertise:

    • Excellent customer focus
    • Multi-Tasking
    • Stress and Conflict Management
    • Team Management
    • Good Communication skills
    • Proficient in Microsoft

Location: Lahore Apply

Ufone Jobs Floor Supervisor Contact Center

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