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Uber Jobs Community Operations Manager



Uber Jobs Community Operations Manager:ย At Uber, providing amazing support that establishes trust for riders and driver partnersโ€”our communityโ€”is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. Weโ€™re looking for a Community Operations Manager to develop and lead support efforts for our new support operations center. Community Operations is pioneering how Uber manages rider and driver partner support around the globe . This will be a managerial role with a heavy focus on people management, data analytics, and process continuous improvement, so those interested should be excited to demonstrate those skills and be eager to lead.

WHO YOU ARE

  • A lover of process and optimization. You will be revolutionizing support for the Uber community. Youโ€™re excited about the opportunity to create and experiment with support processes, and are willing and able to lead others utilizing them.
  • Dataยญ driven and analytical in mindset. You can look at any spreadsheet and know the right questions to ask to get to actionable outcomes, and you know how to explain data in a digestible way. You can manipulate an Excel sheet like nobodyโ€™s business. Bonus points if you have SQL, coding, or programming experience.
  • Incredibly empathetic and understanding of both riders and driver partners alike. You will be a powerful advocate for Uberโ€™s users and are obsessed with the community experience.
  • Cool and calm under pressure. You have superior organizational skills, integrity, and great follow-through on tasks.
  • Naturally curious. You love learning how things work and youโ€™re always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
  • Wordยญsavvy. Youโ€™re eloquent and able to strike the perfect tone, whether youโ€™re explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or responding to support issues over email.

WHAT YOUโ€™LL DO
Youโ€™ll be tasked with scaling support in an innovative way at a company thatโ€™s growing like crazy and changing constantly. Youโ€™re prepared to:

  • Be a passionate advocate for all riders and driver partners and confidently answer any questions that come your way in a high stress, fast moving environment
  • Listen attentively to the voice of Uberโ€™s community and provide feedback to the rest of the company
  • Be the owner of our Community Support performance metrics:
    • Dive deep into the performance numbers, perform gap analysis and take dataยญ-driven actions to increase the quality and the reactivity of our Community Service.
    • Ensure the interface with our engineering and operation teams to improve internal tools and user experience.
  • Be in charge of leading development and improvement projects for Community Support at French and European scale :
    • Development of new products/solutions
    • Operational excellence projects

REQUIREMENTS



  • Bachelorโ€™s degree in business, economics, finance or any scienceยญ related fields.
  • Prior professional experience with optimization, processes, systematic organization, program/project management.
  • Demonstrated Data/Analytics experience; Excel and ideally SQL proficiency.
  • Exceptional writing and verbal communication skills
  • Being able to working and communicate cross-functionally


PREFERRED REQUIREMENTS

  • Consultancy or Investment Banking background preferred, but not required OR
  • Experience in service ยญindustry, manufacturing or distribution in a high ยญvolume and extremely fast ยญpaced environment โ€“ preferred but not required

Requirements:

PERKS

  • Employees receive monthly Uber credits.
  • The rare opportunity to change the world such that everyone around you is using the product you built. Weโ€™re not just another social web app, weโ€™re moving real people and assets and reinventing transportation and logistics globally.
  • Sharp, motivated co-workers in a fun office environment.

Job Title:Community Operations Manager โ€“ Lahore Apply

Uber Jobs Community Operations Manager

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