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Prepare high-level solutions for corporate customers according to the projects requirements and scope
Coordination with enterprise customer about complete project plan soon after receiving the go-ahead from the approving authority.
Coordination with FO, NOC, D&E, Inventory, Procurement, third party, interconnects and sales to deliver the circuits according to the project plan until its completion with immediate escalation to the respective stakeholders in case of any issue.
Performing the configuration task as per customers requirement:
Performing Solutions containing various technologies (auto-failover, link redundancy, bandwidth aggregation, L2/L3 VPN, firewalls etc.)
Performing Solutions containing various protocols (OSPF, BGP,EBGP,MPLS, IPsec, GRE, SIP)
Performing post implementation tasks (e.g. MRTG Creation, Acquiring acceptance, activation email to other departments and customer) after delivering a single circuit and delivering the project after completion.
Troubleshooting enterprise customer trouble tickets over the phone or by visiting the customer and non-support tickets for terminations, package change, line shifting etc.
Making customers satisfied with the solutions deployed and get their connectivity issues resolved efficiently
Perform special projects according to the supervisor plan and furnish within the timelines.
Coordination with other Project Managers for complex existing customers requirements.
Should have knowledge ofData Networks, Projects Management and Engineering
Should have strong interpersonal skills
Should possess strong analytical skills
Should be Proficient in MS office