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RSC Caseworker – IOM – Islamabad

Responsibilities / Accountabilities:
Conduct face-to-faceinterviews to obtain and input biographic data and information fromapplicants into the Worldwide Refugee Admissions Processing System (WRAPS)
Conduct caseworkinterviews to document in written English the applicant’s reason forflight from their country of origin
Demonstrate a solidand up to date knowledge of RSC,USRAP and USCIS SOPs, in particular interview techniques, security checkprocedures, and USCIS support requirements
Notify applicants oftheir pre-screening and USCIS interview dates
Provide correctinformation and updates as well as counselling to applicants related totheir application for refugee resettlement
Serve as aninterpreter for USCIS interviews, as needed
Assist inidentifying and assigning interpreters for interviews
Coordinate closelyon a daily basis with the In-Processing Team in Damak to share bio dataand forms of interviewed applicants
Updatethe RSC team based in Damak of any address updates, changes in casecomposition or other information that needs to be captured in WRAPS
Maintain a highstandard of physical file security in accordance with USRAPconfidentiality guidelines
Maintain a friendlyand professional working relationship with UNHCR and US Embassy personnel
Follow up with UNHCRon individual cases requiring clarification or deferrals
Undertake and recommendany measures necessary to ensure the effectiveness and integrity of theUSRAP process and information gathered
Prepare and submit regular statistical data to relevantSupervisor(s) on a daily basis or as required
Adhereto the USRAP Code of Conduct.
Perform other relatedduties as assigned

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