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Quality Assurance / Training Analyst – Mobilink GSM – Lahore

Hold a Bachelors/Masters Degree in Business Administration
3 Years(Have minimum 3 years of Customer services experience in Customer Services/Quality Assurance/Training)

Create and update of manuals and training material
Conduct basic customer services, products, systems and soft skills trainings of all Customer Care touch point employees
Ensure excellent customer experience at all CC touch points by monitoring CC activities.
Analyze performance of all CC touch points by extracting different reports. Identify performance gaps and execute training accordingly
Assist the trainers in synchronizing training contents across the organization
Provide support to line managers for managing special projects and communicate with other departments on day to day issues
Travel to other locations (within & out of station) to conduct training sessions
Avail improvement opportunities presented via QA checks and Trainings
Navigate continuous improvement drive through Process Training QA
– Should have strong presentation, communication and Interpersonal Skills
– Should have appropriate communication via nonverbal behavior (i.e. eye contact and body language)
– Should have excellent product & systems knowledge
– Should be proficient in operating MS Power Point and Excel
– Should be fluent and proficient in Urdu & English
– Should have a positive attitude and be a strong team player

Apply By: Jan 14, 2013

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