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Should hold a Bachelors or Master’s degree in Electrical/Electronic/Computer/Telecom Engineering.
Should have 1 to 3 years of relevant experience.
Responsible for IN Platform configurations
Manage Troubleshooting of problems forwarded to NOC and coordinate with vendors for problem resolution
Coordinate with all L1 teams for arrangement of activities, regional/site testing, patching
Manage Interface to L1 for provision of MOPs and new procedures
Coordinate with ECN for all requests for projects/expansions, arranging configuration/timelines.
Manage documentation and regular updates on projects and problems faced during rollout and follow up.
Responsible for Performance analysis/monitoring e.g. analysis of daily stats, reports etc.
Responsible for Network security and user management
Documentation & follow up of all trouble tickets open with Level2 team.
Attain the targets/goals set by management