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Mobilink Jobs Contact Center

Mobilink Jobs Contact Center: Mobilink is seeking for hard working, self motivated, professionals, determined, dynamic and well disciplined staff for different vacant positions such as  following.Kindly read carefully and apply in appropriate vacancies accordingly.

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Industry: Telecommunication/ISP
Total Position:1
Job Type: Full Time/Permanent ( First Shift (Day) )
Job Location: Lahore
Gender: No Preference
Minimum Education: Bachelors
Degree Title: Hold at least a Bachelor’s degree.
Career Level: Entry Level
Minimum Experience: Fresh(Fresh graduates or individuals with up to 1 year of relevant experience should apply.)
Apply By: Aug 2, 2016

The Ideal Candidate Should:

  • Hold at least a Bachelors degree.
  • Fresh graduates or individuals with up to 1 year of relevant experience should apply.

Job Description

  • Provide the highest quality of service to customers over the phone with a positive attitude within the defined SOPs of the company
  • Keep abreast with the latest information w.r.t the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently
  • Ensure strict compliance with New Sales Activation/ MNP SOP
  • Provide feedback to the Team Leader on issues and challenges w.r.t his/her job and suggest solutions
  • Actively work towards the achievement of daily quantitative targets
  • Adhere to the the company business code of conduct, corporate policies, guidelines, and statutory requirements
  • Regular attend Team Meetings and other learning initiatives.
  • Coordinate and follow-up with multiple stake holders for the resolution of customers problems
  • Prepare product or service reports by collecting and analyzing customer information.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Essential Skills

  • Excellent written and oral communication
  • Good interpersonal skills
  • Proficiency in MS Office Suite Apply Now

Mobilink Jobs Contact Center

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