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Job Description:Head of IT – Pakistan. Unposting Date :Nov-30-2014, 11:59:00 PM. Schedule :Full-time. Primary Location: Pakistan-Sindh-Karachi-Karachi Head Office. Shift: Day Job. Job: Information Technology. Travel: Yes, 15 % of the Time

The main purpose of the Head of IT role is to support the IT Director as a representative for the whole of IT, including the IT Service lines, IT Service Delivery & Global Innovation, with the cluster business teams.
Therefore key to the role is to proactively develop a strong relationship with the customers – being the business teams in the cluster, and the suppliers- being Global IT Innovation, ES IT Service Line Owners and IT Service Delivery.
The Head of IT role is responsible to ensure that the requirements of the business are understood, the strategy and plans for IT are clearly communicated and the overall IT plan and priorities within his/her areas of responsibility are clearly articulated and agreed.
The Head of IT will support the activation of the global innovation programs to support these plans in the cluster based on his/her area of responsibility
The Head of IT must ensure the review and proactive identification of improvements of all existing IT Services with his/her area of responsibility.
The Head of IT must at all times ensure alignment to IT Compliance and governance framework, and provide appropriate input to and management of IT Costs
Within the scope of his/her responsibilities the Head of IT may be assigned responsibility for the delivery of a reliable L&H application service and will help drive simplification and reduction of the L&H landscape.

Builds long-term relationships with business teams within his/her area of responsibility
Undertakes the communication of IT Strategies, Roadmaps and Plans within his/her area of responsibility ensuring that business teams have good visibility of upcoming programs that impact them
Works with business leadership and management teams to understand business requirements/demand for IT within his/her area of responsibility and as required engages with Global IT BP and Service Line Leads to detail the business requirements and understand how these will be met
Engages with business teams within his/her area of responsibility to help prioritise and scope the IT plan in the area of responsibility aligned with overall roadmap and plans and ensure that responsibility during rollout are clearly communicated and that business steams are advised on how to govern and resource for these changes
Conducts regular IT Service Review with key stakeholders within areas of responsibility

Undertakes the necessary activities to activate Global IT Innovation & Services programs with his/her area of responsibility
Manages projects to support local business growth programs as aligned with overall IT and business plan – working with appropriate Service Lines to ensure achievement of these programs
Ensures the correct linkage with IT Services based on area of responsibility
Adheres to service management framework in delivery of IT Services within area of responsibility

Supports the Service Delivery team as the point of coordination of Urgent Incidents within his/her scope of responsibility for Integrated Services including problem management activities
In the case of relevant incidents with core business processes works together with the functions in order to activate contingencies to minimize disruptions within area of responsibility (e.g: distribution sites, plants, IC agencies, etc)
Inputs to the review of services with Service Delivery team as determined by scope of responsibilities and undertakes escalation of service issues and agreement of service improvement plans within scope of responsibilities
Ensures alignment and adherence to standard support model

Supports the Service Management & delivery of these Services within area of responsibility
Engages directly with Service Lines in ensuring delivery of services
Undertakes BRM role on Service Delivery for these Services within area of responsibility
Supports the introduction on new Services or new Innovation in the Directly Consumed Service Lines
Inputs to review of services with Service Lines including vendor review
Reviews and agrees Service Improvement plans within area of responsibility
Coordinates communication of urgent incidents for Directly Consumed Services on the ground within area of responsibility acting as local touch point for resolution teams Confirms extent of business impact and acts as liaison with local 3Pand local vendors
Works with business teams to ensure that the benefits of the existing service lines and new/updated services lines within area of responsibility are achieved
Undertakes the necessary actions for Service Requests within area of responsibility

Provides full application management service for L&H applications as determined by scope of area of responsibility including management of vendors to deliver this service aligned to overall Service Management framework
Undertakes a regular review of L&H services and identifies improvement plans
Ensure the achievement of Service Improvement plans
Undertakes management of Incidents and Problems for L&H applications within area of responsibility
Manages all local Innovation L&H applications within scope of responsibility
Drives L&H application landscape simplification programs within area of responsibility

Ensures compliance to all IT related policies mandated by the IT Operating Framework and escalates all non-compliance to IT Director.
Ensures overall adherence to key IT Compliance and governance framework
Ensure that appropriate DRP are in place within area of responsibility and supports plans to regularly test these plans

Provides Input to IT Cost Drivers to support forecast within area of responsibility
Manage receipt of actual costs within area of responsibility

Manage WL2 and 1 direct reports
Engage with vendor and 3P within area of responsibility either via feedback on globally managed vendors or through direct management of local vendors
Deliver initiatives that ensure best leverages IT within area of responsibility

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