SNL Financial Jobs 3 Mar 2016

SNL Financial Jobs 3 Mar 2016: S&P Global Market Intelligence, is a division of McGraw Hill Financial. The firm is a leading provider of financial and industry data, research, news and analytics to investment professionals, government agencies, corporations, and universities worldwide. S&P Global Market Intelligence integrates news, comprehensive market and sector-specific data and analytics into a variety of tools to help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

Note: This is a night shift role. However, incumbent is expected to be flexible to work in morning and evening shift if need arises.

S&P Global Market Intelligence is seeking a Technical Product Support Representative to provide high-quality reactive technical customer support for our enterprise data products and delivery platforms. This position focuses primarily on our on-demand web service platforms and API-based data delivery product offerings.


    • Learn our existing web service products, content offerings and support tools
    • Study common web service terms, concepts, technologies and protocols
    • Stay current on product changes, release dates, scheduled service outages, etc.
    • Perform Level 1 technical product support:
      • Collaborate directly with technical product users/developers to:
        • Identify the product or service being used
        • Understand the specific nature of issue(s)
        • Own case through resolution
          • Manage the customer expectations
          • Resolve case or Escalate (to appropriate subject matter specialist or
          • team)
      • Work with internal product sales teams to:
        • Provide general product information, reference materials, documentation, etc.
        • Confirm customer account status (platform access and content entitlements)
        • Provide customer usage reports
    • Continuously develop technical product knowledge and troubleshooting skills
    • Strengthen the team and support organization through knowledge sharing, identifying
    • efficiencies, improving quality of service and workflow processes
    • Develop, enhance and maintain technical product documentation
    • Serve as the “voice of the customer” in the product development process, providing critical
    • feedback regarding defect and enhancement prioritization and product lifecycle decision-
    • making

Required Skills

    • Demonstrated product support, technical & troubleshooting skills
    • Solid communication skills (English verbal & written)
    • Knowledge of our existing API / Web Service product offerings & associated content sets
    • Experience with Web Service terms, concepts & protocols
    • Understanding of internal API support tools & escalation paths/processes

Beneficial Skills

  • Operating Systems (Windows, Linux, UNIX, MAC, IOS, Android, etc.)
  • Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
  • HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
  • Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
  • Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
  • Web Transport Schemes (SOAP, XML, JSON, etc.)
  • Web Development (JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl, etc.)
  • Web Services/Architecture (SOA, PAAS, URL/URI, REST, WSDL, WADL, Service Signatures, etc.)
  • Web Authentication Schemes (Basic, Cookie, etc.)
  • MS Excel, MS SharePoint
  • SQL (MS SQL Server & Oracle)
  • Experience making API service requests, rendering & integrating results:
    • Using API client libraries and/or RESTful service endpoints Apply

SNL Financial Jobs 3 Mar 2016

Recent Posts

Gleetech Pvt Limited Internship Dec 2017
United Snacks Internship Dec 2017
Junaid Jamshed Pvt Ltd Jobs Brand Executive
Infrastructure Development Authority IDA Jobs Dec 2017
Foodpanda Pakistan Jobs Dec 2017
Punjab Social Protection Authority PSPA Jobs Dec 2017
Bramerz Jobs Dec 2017
University College Of Engineering And Technology Jobs Dec 2017
Finance Department Govt Of Sindh Jobs Dec 2017
Wilshire Laboratories Jobs Warehouse Pharmacist & Procurement Officer
Ismail Industries Ltd Jobs Manager Electrical