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Safmarine: We specialise in providing containerised shipping services to and from fast-growing and emerging markets such as Africa, Middle East, the Indian Subcontinent and South America. These are markets where we have decades of experience and an extensive presence. We are also active in the trades to and from North America, Europe/Med and the Far East. We support our Customers in shipping their goods to and from those markets through understanding their many challenges and applying our commitment, care and personal touch. Our focus is to offer a service that goes beyond just providing the best network. We partner with our Customers every step of the way. 1200 Safmariners in more than 90 countries around the globe share a common goal, to be the people making the difference in shipping and our ambition is to continue delivering the highest level of care for our Customers and their business. Safmarine is part of the Maersk Group.
•Build strong and lasting relationships with customers and provide second-to-none customer service.
•Take full responsibilities and end-to-end ownership of customer shipments and issues.
•Engage in constructive problem resolution and provide solutions.
•Act and communicate proactively and keep customers informed of any issues or changes in the booking.
•Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
•Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
•Any other duties/responsibilities assigned by the Management in view of the business need/requirements and/or contingencies.
A university graduate with
• Customer Service skills
• General Problem Solving skills
• Can build and maintain a strong network of customers
• Good negotiation skills
• Ability to qualify leads
• Strong communication and interpersonal skills
• Has knowledge of market competitors and industry trends
• Confident in decision making
We Offer The role of the Customer Experience Partner is to actively build strong relationships with customers and to gain understanding of their business to deliver excellent customer service and maximise sales opportunities. This will include proactively identifying new customer opportunities and developing existing customer relationships to deliver volume and yield targets. Apply