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Job Description:Key Accounts manager receives customer applications and requirements, ensures all required information & documents are available. Develops strong bond with customers, to generate demand and to enhance revenue. Responsible to achieve high level of customer satisfaction, while interfacing with the customer
Job Category: Sales and Marketing
Job Type: Full Time
Salary: 60K – 100K
Company Name: PTCL
Posted On: 11 November, 2014
Last Date to apply: 20 December, 2014
Experience in years: 3
Qualification: Bachelors/ Masters/ Equivalent Degree in Marketing/ Sales/ Business Administration Experience: 4+ years in the relevant field
Customer Relationship Management:
· Takes full ownership of the per-assigned group of corporate/ SME customers and ensures customers’ needs are met & satisfied.
· Establishes bond and relationship with the customer through friendly, respectful and professional interaction.
· Gains maximum customers knowledge through engaging in a dialogue, with the customer and builds customer profile. (i.e. Segment, network & type and number of products & services).
· Have a good knowledge about customers business and activities in order that suitable sale proposal can be made.
· Frequently visit his customers, explain new services/ ideas/ packages to them and obtain new orders.
Manage Business Opportunities:
· Identify large sales (business opportunity) in potential and successfully conclude deals.
· Reviews the application and customer requirement, ascertains the correctness of the data and compliance with necessary formalities and understands the customer needs.
· Closely work with the support groups to ensure customer requirement are met in time.
· Ensure full customer satisfaction within the rules and regulations of PTCL.
· Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls
· Ensure compliance with legal and ethical standards
· Undertake performance management
· Monitor and evaluate reporting employees.
· Any Other Projects Assigned by the Supervisor
Customers (Target Market)
Channel Sales, Corporate – Marketing Departments