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The Ideal candidate should: Hold a Master’s degree, MBA will be preferred. Have at least 6-8 years of relevant work experience.
Develop Road Maps for Customer Retention & Churn Management in order to achieve Churn KPI
Translate data findings into commercially sounds business cases and strategies for reducing churn and improving retention rates
Report regular churn insights to all stakeholders and proactive churn forecasting by in-streams and by using analytical models.
Good understanding of the levers and drivers for churn and what can be changed and presented to customers as a means to save them which also make commercial sense to a business too
Effectively partners with internal and external teams to inform, influence and drive successful end-to-end campaigns.
Manipulate data and numbers, able to translate research reports into sound commercial action.
Achieve set level of reactivation and revivals through out of the box initiatives.
Identify/Improve reason for churn and identify the process improvements that can create better customer experience
Understand the impact your commercial decisions will have on a business
Experience in Telecom at strategic level managing churn
Strong analytical and problem solving orientation with clear examples of using data actively for target setting, measurement, ROI analysis and recommendations
Strong data mining concepts
Excellent understanding of Telecommunication concepts
Good communication and interpersonal skills
Demonstrated ability and motivation to try new things and lead change, with a drive for continuous improvement.
Proficiency in MS Office Suite
Category:Client Services & Customer Support
Job Type:Full Time/Permanent
Department:Customer Retention & Churn Management
Degree Title:Hold a Master’s degree, MBA will be preferred
Minimum Experience:6 Years(Have at least 6-8 years of relevant work experience.)
Apply By:Nov 18, 2014
Posted On:Nov 11, 2014