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Optimise all front desk activities with guests leading to potential sales outcomes whilst complying with all EY ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations.
Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Ensure all monies accounted for and TSR tallies .
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Handle queues, PTA issues, TODs and re-issues in a timely manner.
High school graduate, two years airline or travel agency experience in a reservations and ticketing role. Etihad reservation system*AMADEUS* – courses in reservations and ticketing
Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge in rules and regulation of airline restrictions
Good written and oral English language skills
Ability to work under pressure and to short lead times
Able to work on own initiative
Good PC skills include Word, Excel, PowerPoint, Internet
Must have the right to live and work in Pakistan.