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Jobs In Etihad Airways

Etihad Airways is an award winning, global aviation group and the national carrier of the United Arab Emirates. Our goal is to be a truly 21st century global airline, challenging and changing the established conventions of airline hospitality.

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We are pleased to announce an exciting opportunity to join the Islamabad Commercial office in a leadership role – reporting directly to the General Manager – Pakistan. This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.


  • Plan, update and supervise daily assignment of activities to ensure the smooth execution of selling process
  • Monitor and coordinate sales activities to ensure targets are achieved
  • Monitor agents interaction with customers to ensure selling activities are executed according to standard and internal procedures
  • Coordinate execution of daily activities to ensure they are compliant with internal procedures and best practices
  • Collect, review and consolidate indicators on daily operations to timely identify and suggest areas of improvements
  • Implement and monitor best practices to ensure daily operations are executed effectively and sales targets are reached
  • Monitor and report on team performance to ensure proper tracking of results
  • Review and report on past and future business performance, identify trends and resulting opportunities from analysis of past and forecast business performance.
  • Ensure the structure and composition of the team is relevant and appropriate for the business’s future needs.
  • To be a significant influencer in the team’s future direction working closely alongside other key members of the North American sales team.
  • Lead and inspire the sales, marketing and revenue teams to deliver required results.
  • Display a full understanding of the company’s market position, consumer trends, and competitors’ positioning, by continual analysis of market data to ensure that competitive edge is maintained.
  • Attend key client and industry events maximising on every networking opportunity and to build on existing and develop new business contacts.
  • Develop and manage sales budgets, and oversee the development and management of internal operating budgets and costs.
  • Research and develop strategies and plans which identify marketing opportunities
  • Implement effective processes and focus the team’s effort towards short, medium and long term revenue generation.
  • Monitor market, product and client trends, and competitor activity, in order to identify challenges and opportunities.
  • Direct and lead global distribution, central reservations and internet technology


  • Policies and procedures – Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner
  • Day-to-Day Operations – Implement the day-to-day standard operations assigned to ensure compliance with the established standards and procedures. Refer to supervisor for complex tasks which may require exceptions to procedures
  • Safety, Quality & Environment – Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment


  • Minimum Diploma level (2 years or more)
  • Minimum of 3 years of work experience within Commercial business – preferably within Airline, Travel and Tourism or Hospitality industries.


  • Communication skills – Excellent
  • English Language skills – Excellent
  • Negotiation skills – Advanced
  • Relationship Management skills – Excellent [sociallocker]Apply[/sociallocker]

Etihad Airways


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