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2nd level Operations Job stage-5: Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world’s mobile traffic passes through Ericsson networks.

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Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

Job Summary

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks

  • 2nd Level Assurance Support Activities
  • 2nd Level Incident Management
  • Problem Management
  • System Administration
  • 2nd Level Billing Operations

Position Qualifications

  • Atleast 2 years of Hands on CS 5 expereince
  • Willing to work in On-Calls
  • Willing to work for extended hours whenever is required
  • Willing to learn new things and able to work under pressure situations

Core Competences:

  • Knowledge of Managed Service Telecom Operations Practice
  • Presentation & Communication Skills
  • Knowledge sharing
  • Problem Solving and strategic thinking
  • Ericsson Knowledge
  • Language Skills
  • Delivering Results & Meeting Customer Expectations
  • Analyzing
  • Working with People
  • Creating & Innovating
  • Applying Expertise and Technology

Minimum Qualifications & Experience Requirements:

  • At least Bachelors in Electrical/Computer/Electronics/Telecom Engineering

Preferred Qualifications & Experience Requirements:

  • Problem solving and trouble shooting skills
  • Good communication skills
  • Cost Awareness
  • Social skills and awareness

Additional Requirements, Physical Demands, Region/Local Specifications:

  • [Relocation, certifications, travel requirements, immigration, and background checks, etc.]
  • [Local specifications, legal disclaimers, Conclusion, as applicable]

Primary country and city: Pakistan (PK) || Other/Not Applicable || Lahore || ServEng

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