Sponsored Links

Get Latest Jobs Via Email

Jobs in Ericcson-Services Engineer Front Office


Sponsored Links


·         To ensure process compliance for VAS processes.
·         Ensuring the required uptime and service levels for VAS nodes by effective O&M for the nodes.
·         Coordination with internal customers for smooth operation of VAS nodes.
·         Resolution of subscriber complaints and root cause analysis.
·         Report generation from VAS system as per customer requirement.
·         Business Configuration and planned work on VAS.
·         Implementation of new VAS products and testing of the same.
·         Implementation new schemes/tariff for VAS as per customer requirement.
·         Providing Technical support to regional teams for O&M support whenever required.
·          Emergency handling in the network.
·         Customer complaints handling forwarded by Local teams
·         Responsible for operation and maintenance (O&M) of VAS nodes and services
·         Meet or exceed the VAS O&M network availability targets.
·         Meeting the desired SLA’s
·         Abide by organization policies and directives.
·         To report security incident, weakness and malfunction as when it occurs.
·         The person responsible needs to ensure:
·         That security responsibility is properly understood and followed.
·         That security is implemented and maintained in accordance with Security and Risk Management directives


Competence Level

·         Ability to work in teams and motivate people
·         Ability to communicate effectively
·         Ability to adapt to changes and working in stress
·         Be customer focused.
·         Knowledge about internal as well as external customers, awareness of their situation and needs.
·         Effective communication skills
·         Telecommunication Knowledge/ Prepaid billing
·         Knowledge of SDP, SCP etc.

Education & Experience

·         Bachelor of Electrical Engineering / Telecommunication Engineering or Equivalent.
·         Minimum 1 year experience in NMC (preferably handling IN /VAS)
·         Knowledge of GSM and GPRS.
·         Good knowledge of UNIX and db environment.


Click here to Apply

Share This Job !
Share On Facebook
Share On Twitter
Share On Google Plus
Share On Linkedin
Share On Pinterest
Share On Reddit
Share On Stumbleupon
Contact us

Get Latest Jobs Via Email

Submit Your Cv

Recent Jobs
Jobs For Fresh Graduates
ARPATECH Jobs Dec 2016
ZTE Jobs Dec 2016

Leave a Reply

Your email address will not be published. Required fields are marked *