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Franchise Planning / Operations Specialist – Telenor – Islamabad

To assist Assistant Manager Franchise Operation for Franchise Planning & Operations. related matters such as Productroll out, System Development, reporting and analysis, operational & tactical planning of Franchise Planning and Operations. He/She will be responsible to coordinate and execute all activities in this area in such a way so that the maximum efficiency and performance is achieved.

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Knowledge Areas:     
Ensure that all tasks are delivery timely, consistent and accurate.
Always provide constructive contribution in all activities.
Flexible and adaptable to changing environments
Ability to share and communicate effectively.
Ability to review the business processes and business requirements from different stakeholders to ensure therequirements are captured accurately and flexible to cater for future marketing needs
Someone who is passionate about understanding customers (internal & external), knowing their needs and expectations and working towards exceeding them
A dynamic personality with the ability and passion to complete tasks in a short period of time, particularly when there are timely limitations and challenging resources.
A person who is able to work independently with minimum supervision, and move forward ways on how to do things effectively and efficiently.
Good team player and excellent at building relationships with co-workers and external vendors
Organised and can manage several projects and/or activities at a time.
Someone who is willing to take initiative, to listen, to learn and able to respond positively to challenges and criticism
Someone who is strong at developing and managing products and deliverables as expected in any marketing organization.
You are structured and a good presenter
You have proven experience as functional architect, project manager or sub-project manager roles

Responsibilities:
Overseeing the Centre’s operations; including developing and improving systems to help business partners run their business effectively
Improve the operational systems, processes and policies in support of organizations mission — specifically, support better management reporting, information flow and management, business process and organizational planning.
Responsible for Capacity Management of the channel that includes all systems and human resource.
Manage and increase the effectiveness and efficiency of Support Services (IT and Finance etc), through improvements to each function as well as coordination and communication between support and business functions.
Play a significant role in long-term planning, including an initiative geared toward operational excellence.
Understand business needs, gathering and defining detailed requirements that serve the business requirements with attention to details and translating it to user requirement/technical specifications.
Ensure excellent customer experience for products/services launched by conducting user centric design and usability tests.

Application Deadline:     31-Jan-2013

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