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Hold a Bachelor’s, preferable in Business Administration.
Have 2 to 3 years of relevant work experience.
Create and analyze the weekly/ monthly reports.
Monitor and coordinate with CC PMO regarding network related issues for the region and compilation of Network Testing survey report.
Coordinate with vendor/ CC Operation Support for PCO handset issues.
Coordinate with CC Operation Support Team/ Info Tech for BB related issues.
Resolve Jazz Load escalation issues.
Ensure appropriate number of SIMs at all Franchises of the Region.
Coordinate with other departments (Sale and Support Centers etc) for follow-ups.
Analyze performance evaluation of all Franchises of the Region and guiding FSEs on improvement needs.
Coordinate with QAST/FSEs for required training material for franchise CCRs and arranging need best training sessions where required.
Ensure that the performance trend of Franchises of the Region remains positive while keeping an eye on all evaluation parameters.
Provide monthly performance updates to Regional Manager.
Arrange Training Sessions for Franchise CCRs (Level I, II & III Certification, Bi-Monthly snaps etc) as per Franchise support calendar.
Provide backup to FSEs in such a way that FC handles workload of the FSE who is unavailable (On leave) and provide support to FSEs during visits.
Conduct Franchise visits
Should be proficient in operating MS Excel, Word and PowerPoint
Should have strong written and verbal communication skills
Should have strong reporting, coordination and organizing skills
Should be customer centric